Slim Matte Translucent Bumper Back Phone Case

A. Domestic Shipping

We offer standard shipping for iPhone cases with a flat rate of $7

B. Processing & Delivery Time

We usually process orders within 1 to 3 business days. During busy seasons or holidays, it may take a little longer thank you for your patience.

Standard domestic shipping typically takes 7 to 9 business days. Delivery times may vary depending on customs clearance or public holidays.

Note:
Your estimated delivery date = Processing time + Shipping time.

Order Tracking

Once your order ships, you’ll receive a tracking number via email within 1 to 5 business days.

C. Return & Refund Policy

We accept returns and refunds within 30 days of your purchase date.

To be eligible for a return:

• The item must be unused and in its original condition. 
• The packaging must be intact. 

To start a return or request a refund, just email us at support@olivacasestore.com we’re here to help!

We accept payments by credit card, debit card, and PayPal for your convenience.

Accepted payment methods include:
- Visa
- Mastercard
- American Express
- JCB
- Discover

Your security is our priority. All transactions are protected with SSL encryption, keeping your personal and payment information safe every step of the way.

Enjoy a smooth and secure checkout every time you shop with us.

Contact us

Address: 531 Heartland Dr, Glenn Heights, TX 75154, .
Email: support@olivacasestore.com

Support time: Monday - Friday / 9:00am - 5:00pm (CT)

We want you to love what you get! If something’s not right, we’re here to help.

You can request a refund if:

• You’re not satisfied with the product 
• The item is faulty or doesn’t match the description 
• The product is different from what you saw on our website 

Important details:

• Request within 30 days of purchase 
• Refunds are processed in 1–3 business days 
• Shipping fees and taxes are non-refundable 

Haven’t received your refund yet?

If it’s taking longer than expected:

• Check your bank or credit card statement 
• Contact your bank or card provider (processing times can vary) 

Still stuck? Reach out to us at support@olivacasestore.com we’re happy to help!

Replacement Policy

If your item is damaged or has a defect, we’ll send a replacement free of charge.

Just email us:

• At support@olivacasestore.com
• Include photos of the issue 

We’ll take care of the rest quickly!

What’s Not Covered

We can’t offer refunds or replacements for:

• Choosing the wrong size, color, or style 
• Changing your mind after ordering 

Order Cancellation

Changed your mind? No problem — just email us within 12 hours of placing your order.
After that, the order will be processed and can’t be canceled.

To cancel, email support@olivacasestore.com with your order number.

Contact us

Address: 531 Heartland Dr, Glenn Heights, TX 75154, .
Email: support@olivacasestore.com

Support time: Monday - Friday / 9:00am - 5:00pm (CT)