FAQs

Frequently Asked Questions

What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused and in original condition.

Can I cancel or change my order after placing it?
Orders are processed quickly. You can cancel your order within 12 hours. After that, we’re unable to cancel or make changes to ensure timely delivery.
To cancel, please email us at support@olivacasestore.com

How long will it take to receive my order?
Processing time is 1–3 business days (may take longer during peak seasons).
Standard domestic shipping takes 7–9 business days.

Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow its journey.

How is shipping cost calculated?
Shipping fees are based on the weight of your order and delivery location. You'll see the total shipping cost at checkout before confirming your purchase.

What payment methods do you accept?
We accept major credit and debit cards including Visa, MasterCard, and also PayPal for secure payments.

Contact us

Address: 531 Heartland Dr, Glenn Heights, TX 75154, .
Email: support@olivacasestore.com

Support time: Monday - Friday / 9:00am - 5:00pm (CT)