Refunds Policy

We want you to love what you get! If something’s not right, we’re here to help.

You can request a refund if:

  • You’re not satisfied with the product 
  • The item is faulty or doesn’t match the description 
  • The product is different from what you saw on our website 

Important details:

  • Request within 30 days of purchase 
  • Refunds are processed in 1–3 business days 
  • Shipping fees and taxes are non-refundable 

Haven’t received your refund yet?

If it’s taking longer than expected:

  • Check your bank or credit card statement 
  • Contact your bank or card provider (processing times can vary) 

Still stuck? Reach out to us at support@olivacasestore.com we’re happy to help!

Replacement Policy

If your item is damaged or has a defect, we’ll send a replacement free of charge.

Just email us:

We’ll take care of the rest quickly!

What’s Not Covered

We can’t offer refunds or replacements for:

  • Choosing the wrong size, color, or style 
  • Changing your mind after ordering 

Order Cancellation

Changed your mind? No problem — just email us within 12 hours of placing your order.
After that, the order will be processed and can’t be canceled.

To cancel, email support@olivacasestore.com with your order number.

Contact us

Address: 531 Heartland Dr, Glenn Heights, TX 75154, .
Email: support@olivacasestore.com

Support time: Monday - Friday / 9:00am - 5:00pm (CT)